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Privacy Policy

At Folk Fest Buscador, we respect and protect your privacy. This policy explains how we collect, use, and safeguard your personal information when using our platform.

  1. Introduction

Folk Fest Buscador (“FFB”, “we”, “our”, or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how Folk Fest Buscador LLC, located at 16192 Coastal Highway, Lewes, Delaware 19958, County of Sussex, United States, collects, uses, stores, and protects personal information when you use our website, platform, services, and related products (collectively, the “Platform”). By accessing or using the Platform, you acknowledge that you have read and understood this Privacy Policy.

  1. Information We Collect

We may collect the following categories of information. Information You Provide: Full name, Email address, Phone number, Country of residence, Organization or group name, Festival application information, Profile information, Billing and payment information, Communications sent through the Platform, Information Collected Automatically. When you use the Platform, we may automatically collect:

  • IP address
  • Browser type
  • Device information
  • Operating system
  • Language preferences
  • Pages visited
  • Date and time of access
  • Referral sources
  • Usage statistics
  • Cookies and Similar Technologies

We use cookies, pixels, analytics tools, and similar technologies to improve user experience, analyze Platform performance, and personalize content. More information is available in our Cookies Policy.

  1. How We Use Your Information

We may use your information to: Create and manage user accounts; Process subscriptions and payments; Provide access to Platform services; Facilitate communication between users and festival organizers; Process festival applications; Improve our services and user experience; Respond to inquiries and customer support requests; Send service-related notifications; Send newsletters and marketing communications (where permitted by law); Detect fraud, abuse, or security issues; Comply with legal obligations.

  1. Legal Basis for Processing (GDPR Users)

If you are located in the European Economic Area (EEA), United Kingdom, or Switzerland, we process personal data based on one or more of the following legal grounds:Your consent; Performance of a contract; Compliance with legal obligations; Legitimate business interests; Protection of vital interests.

  1. Information Sharing

We do not sell personal information. We may share information with: Service Providers. Third-party providers that assist us with: Website hosting; Payment processing; Email delivery; Analytics; Customer support; Security monitoring. Festival Organizers- If you submit an application or express interest in a festival, relevant information may be shared with the corresponding festival organizer for evaluation and communication purposes. Legal Requirements – We may disclose information when required by law, regulation, court order, or governmental request. Business Transfers – In the event of a merger, acquisition, reorganization, or sale of assets, personal information may be transferred as part of the transaction.

  1. International Data Transfers

Because Folk Fest Buscador operates internationally, your information may be transferred to and processed in countries outside your country of residence, including the United States. We take reasonable measures to ensure appropriate safeguards for international data transfers where required by applicable law.

  1. Data Retention

We retain personal information only as long as necessary for:

  • Providing services;
  • Maintaining accounts;
  • Legal compliance;
  • Resolving disputes;
  • Enforcing agreements.

When information is no longer required, it will be securely deleted or anonymized.

  1. User Rights

Depending on your location and applicable laws, you may have the right to:

  • Access your personal information;
  • Correct inaccurate information;
  • Delete your information;
  • Restrict processing;
  • Object to processing;
  • Withdraw consent;
  • Request data portability;
  • Lodge a complaint with a supervisory authority.

Requests may be submitted sending email to folkfestbuscador@gmail.com We will make reasonable efforts to respond to privacy-related requests in accordance with applicable laws.

  1. Marketing Communications

We may send newsletters, festival updates, promotional offers, and service announcements. You may unsubscribe from marketing communications at any time by clicking the unsubscribe link included in our emails or by contacting us directly. Service-related communications may still be sent when necessary for account administration.

  1. Data Security

We implement appropriate technical, organizational, and administrative measures designed to protect personal information against unauthorized access, disclosure, alteration, or destruction. However, no method of internet transmission or electronic storage is completely secure, and we cannot guarantee absolute security.

  1. Children’s Privacy

The Platform is not intended for children under the age of 18. We do not knowingly collect personal information from individuals under 18 years of age. If we become aware that such information has been collected, we will take reasonable steps to remove it.

  1. Third-Party Websites

The Platform may contain links to third-party websites, services, festivals, hotels, transportation providers, and social media platforms. We are not responsible for the privacy practices or content of such third parties. Users should review the privacy policies of those websites independently.

  1. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes become effective upon publication on the Platform. Continued use of the Platform after changes are posted constitutes acceptance of the updated Privacy Policy.